Dear Phil and list,
I work in QC before and somehow I learned certain business protocols.
I agree with Althaf, that once the product has been accepted, it should not be
returned. As a matter of protocol, that is the way it should be done. The
products have already been accepted.
But then again, relationship between suppliers and customers develop, and this
protocol is somewhat bent to lean in favor of the customer. Returns are
sometimes tolerated.
Phil, you are not hard on your customer. You are simply applying good business
protocol.
Br,
Jose
Althaf Khan wrote:
> Dear Phil,
> Very interesting comment you made on "Seafood Returns". Why stop at retail
> level? How about wholesale customers and distributors? I think once the
> product has been accepted by any customer (Customer namely: retailer,
> wholesaler, distributor, etc) should not be returned, simply due to the fact
> that the supplier(producer, distributor, wholesaler, etc) have no control
> over the product.
> Thank you,
> Althaf Khan
> Plant Manager
> River Seafoods, Inc.
>
> ----- Original Message -----
> From: "Phil Houle" <philhoule@bozzutos.com>
> To: <seafood@ucdavis.edu>
> Sent: Tuesday, February 04, 2003 2:23 PM
> Subject: Seafood Returns
>
> > Since joining the seafood group I have found the responses to questions by
> > members of the group to be very helpful and informative. I'm looking for
> > some guidance in whether to accept or reject seafood items as a returned
> > item from a retail customer.
> >
> > Recently I have had a few meetings with our company's seafood buyers and
> > customer service departments to affirm my position that no seafood item,
> > fresh or frozen, is to be returned from any of our retail customers once
> the
> > shipment has been accepted by the retailer and our truck driver has left
> > their property. This has caused a few angry customers. Sometimes the
> reason
> > for the requested return of product is due to the wrong item delivered.
> > Other times it was the retailer that ordered the wrong item or order too
> > much. The reasons are many but my stance has been that once the retail
> > customer accepts the shipment and our driver has left their property to
> > return to our warehouse we cannot accept any seafood product to be
> returned.
> > I view the retailer as a supplier to us once custody of product control
> has
> > taken place and therefore would require them to have a Seafood HACCP
> > Program.
> >
> > Am I too hard nosed with this issue? You response would be very much
> > appreciated.
> >
> > Thank you,
> >
> >
> > Phil Houle
> > HACCP Manager
> >
--Jose P. Peralta. Ph. D. Visiting Professor in Food Science Major Div. of Marine Bioscience, College of Marine Science Gyeongsang National University 445, Inpyeong-dong, Tongyeong 650-160, KOREA Tel (82 55) 640 3004
"What could not be achieved individually could always be achieved collectively"
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