Dear Phil,
Very interesting comment you made on "Seafood Returns". Why stop at retail
level? How about wholesale customers and distributors? I think once the
product has been accepted by any customer (Customer namely: retailer,
wholesaler, distributor, etc) should not be returned, simply due to the fact
that the supplier(producer, distributor, wholesaler, etc) have no control
over the product.
Thank you,
Althaf Khan
Plant Manager
River Seafoods, Inc.
----- Original Message -----
From: "Phil Houle" <philhoule@bozzutos.com>
To: <seafood@ucdavis.edu>
Sent: Tuesday, February 04, 2003 2:23 PM
Subject: Seafood Returns
> Since joining the seafood group I have found the responses to questions by
> members of the group to be very helpful and informative. I'm looking for
> some guidance in whether to accept or reject seafood items as a returned
> item from a retail customer.
>
> Recently I have had a few meetings with our company's seafood buyers and
> customer service departments to affirm my position that no seafood item,
> fresh or frozen, is to be returned from any of our retail customers once
the
> shipment has been accepted by the retailer and our truck driver has left
> their property. This has caused a few angry customers. Sometimes the
reason
> for the requested return of product is due to the wrong item delivered.
> Other times it was the retailer that ordered the wrong item or order too
> much. The reasons are many but my stance has been that once the retail
> customer accepts the shipment and our driver has left their property to
> return to our warehouse we cannot accept any seafood product to be
returned.
> I view the retailer as a supplier to us once custody of product control
has
> taken place and therefore would require them to have a Seafood HACCP
> Program.
>
> Am I too hard nosed with this issue? You response would be very much
> appreciated.
>
> Thank you,
>
>
> Phil Houle
> HACCP Manager
>
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