Since joining the seafood group I have found the responses to questions by
members of the group to be very helpful and informative. I'm looking for
some guidance in whether to accept or reject seafood items as a returned
item from a retail customer.
Recently I have had a few meetings with our company's seafood buyers and
customer service departments to affirm my position that no seafood item,
fresh or frozen, is to be returned from any of our retail customers once the
shipment has been accepted by the retailer and our truck driver has left
their property. This has caused a few angry customers. Sometimes the reason
for the requested return of product is due to the wrong item delivered.
Other times it was the retailer that ordered the wrong item or order too
much. The reasons are many but my stance has been that once the retail
customer accepts the shipment and our driver has left their property to
return to our warehouse we cannot accept any seafood product to be returned.
I view the retailer as a supplier to us once custody of product control has
taken place and therefore would require them to have a Seafood HACCP
Program.
Am I too hard nosed with this issue? You response would be very much
appreciated.
Thank you,
Phil Houle
HACCP Manager
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