I have also had difficulties determining the difference between Aspen's
statements and invoices. When I voiced this problem to customer service,
I was told: "no one else has a problem". Nice to know I am not alone...
T.J. Ormseth
Library Tech
Univ. of Baltimore
410-837-4669
On Thu, 03 Jun 1999 09:47:38 -0700 "Robert S. Ryan" <RRyan@HFBLLP.COM>
wrote:
> I'm sure this has come up before and I've just missed it. I just received
> the 1999 annual supp for Areeda's Antitrust Law. One hardbound volume, $360.
> Okay, supply & demand, high printing costs, yada yada. POSTAGE & HANDLING -
> #30.60!!!!!!! Shouldn't P&H bear some relation to actual costs? Not
> according to Customer Service at Aspen. They charge a flat 8.25% of the
> price, regardless of cost. I asked that, in the unlikely event I managed to
> buy 100 volumes of something for a total price of $100, would it only cost
> $10 for P&H? They say, "Of course!" (We also had a minor spat over the
> wording of the Invoice. C.S. insisted it had to read "Shipping & Handling",
> although I had it in my hand and it clearly said "Post/Handling". She said
> that it couldn't be an Invoice, then, it must be a Statement. I guess that's
> why they printed "Original Invoice" at the top.)
>
> I've sent an inquiry to CRIV re this, but would like to hear if anyone else
> has had any dealings with the problem before.
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