[This message was cross-posted to lawlib and AALL member listserv. Please
excuse the duplication.]
FOR IMMEDIATE RELEASE
March 23, 1999
CONTACT:
Gina Rodriguez
Program Assistant
(312) 939-4764, ext. 20
grodrigu@aall.org
Register Now For AALL's Customer Service Videoconference!
The American Association of Law Libraries (AALL) will present a Satellite
Videoconference on the topic of Customer Service on Thursday, April 15, 1999
from 12:00 p.m. - 1:30 p.m. Eastern Time. "Quality Customer Service: Beyond
How May I Help You?" is part of AALL's continuing efforts to maximize
professional development opportunities at national, regional, and local
levels.
The program speakers will be Darlene Weingand, professor at the University
of Wisconsin-Madison School of Library and Information Studies (SLIS) and
faculty director of SLIS Continuing Education Services, and Pat Wagner,
owner and principal of Pattern Research, a 24-year-old research and training
firm in Denver, Colorado.
Join your colleagues from around the nation for this event.
AALL Professional Development Web site at http://www.aallnet.org/prodev will
provide information about how to participate in and plan an educational
event around this program. To register a site, go to AALL Site Registration
Form at https://ssl.pair.com/aallhq/event_990415.asp ent_990415.asp.
Subsequent to purchasing a site license, each site may register as many
participants their facility will accommodate. Individuals can register with
a Downlink Site. Downlink Site locations and contact information is posted
online at http://aallhq.org/database/meeting_1999satell.asp as sites
register with AALL.
The videoconference is a partnership between AALL and West Group.
The AALL Professional Development Program provides AALL members with readily
available, high quality and timely educational programs, publications, and
services in a variety of formats, using all available and future
technologies in order to enable members to remain current in the profession
of law librarianship.
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