FOR IMMEDIATE RELEASE
March 11, 1999
CONTACT:
Gina Rodriguez
Program Assistant
(312) 939-4764, ext. 20
grodrigu@aall.org
Don't Delay! Register Now For AALL's Customer Service Videoconference
The American Association of Law Libraries (AALL) will present a Satellite
Videoconference on the topic of Customer Service on Thursday, April 15, 1999
from 12:00 p.m. - 1:30 p.m. Eastern Time. "Quality Customer Service: Beyond
How May I Help You?" is part of AALL's continuing efforts to maximize
professional development opportunities at national, regional, and local
levels.
The program speakers will be Darlene Weingand, professor at the University
of Wisconsin-Madison School of Library and Information Studies (SLIS) and
faculty director of SLIS Continuing Education Services, and Pat Wagner,
owner and principal of Pattern Research, a 24-year-old research and training
firm in Denver, Colorado.
Darlene Weingand teaches library management and marketing to librarians in
all types of libraries and has written extensively in these areas. Books
authored by Weingand include Customer Service Excellence, A Concise Guide
for Librarians (ALA, 1997) and Future-Driven Library Marketing (ALA, 1998).
Pat Wagner presents over 100 programs each year in states from Alaska to
Florida on topics such as customer service, conflict management,
productivity, and leadership. In addition to AALL events, Wagner has
presented for the American Library Association, the Special Libraries
Association, and the Association of Records Managers and Administrators
International programs. Books authored by Wagner include The Bloomsbury
Review BookLover's Guide to Home Libraries (Owaissa, 1996) and Building
Support Networks for Schools (ABC-CLIO, 1992).
AALL Professional Development Web site at http://www.aallnet.org/prodev will
provide information about how to participate in and plan an educational
event around this program. To register a site, go to AALL Site Registration
Form at https://ssl.pair.com/aallhq/event_990415.asp ent_990415.asp.
Subsequent to purchasing a site license, each site may register as many
participants their facility will accommodate. Individuals can register with
a Downlink Site. Downlink Site locations and contact information is posted
online at http://aallhq.org/database/meeting_1999satell.asp as sites
register with AALL.
This year's videoconference is a partnership between AALL and West Group.
The AALL Professional Development Program provides AALL members with readily
available, high quality and timely educational programs, publications, and
services in a variety of formats, using all available and future
technologies in order to enable members to remain current in the profession
of law librarianship.
The American Association of Law Libraries was founded in 1906 to promote and
enhance the value of law libraries to the legal and public communities, to
foster the profession of law librarianship, and to provide leadership in the
field of legal information. Today, with over 4,800 members, the Association
represents law librarians and related professionals who are affiliated with
a wide range of institutions: law firms; law schools; corporate legal
departments; courts; and local, state and federal government agencies. For
more information, visit AALLNET, the official AALL Web site, at
www.aallnet.org.
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