Good Afternoon,
I wanted to share this little story with everyone since I didn't want my blood to be the only blood boiling.
I got a notice that a subscription had expired and would be discontinued due to nonpayment. My records showed it had been paid in October. I turned it over to my accounting clerk. We submit out payments to Aspen in this way: A check is submitted; on the check detail is an invoice number (assigned by Aspen) and a dollar amount which matches the invoice amount; the check is accompanied by all the remit parts of Aspen's invoices.
Aspen gets the envelope; they separate the invoices from the checks.
I get notices of overdue payments; my accounting clerk calls Aspen. They claim they never got the check. Our system showed it cleared the bank three months ago. We're told that we have a whole bunch of unapplied payments sitting out there. My accounting clerk tells them to straighten up their mess and get it right.
We're not spending any more time on this end. We've already done more than our part.
Aspen, did you get this message?
Mariann Storck
G&K
Milwaukee
414-287-9496
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:50:02 PST