I'm wondering whether this Library is unique in its problems dealing with
Lexis' accounting procedures. Specifically, are any of you having trouble
getting Lexis to apply your payments to the proper invoice numbers?
We were having a real problem with unapplied credits (and, therefore, open
invoices), when Lexis suggested that we stop paying from statements, and pay
by invoice, instead. We were told that if we accompanied our payment with
the corresponding invoices, rather than the statement, that our payment
would be properly applied to those invoices, and those invoices only.
Unfortunately, I had reason to call and confirm the proper application of
our most recent payment. It turns out that our payment was applied to only
one of the seven invoices submitted. The other six remain open. Customer
Service cannot tell me where the rest of our payment went.
Have any of you dealt with a similar problem? If so, have you a solution?
I am incredibly frustrated by the whole mess.
Thanks for any reply.
Laurie Miller
King County Law Library
Seattle, Washington
laurie.miller@metrokc.gov
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:49:59 PST