JA>Hi y'all,
JA>Sharon Wayland wrote:
JA>>It seems they have tied the indexes to the 1999 supplements to the
JA>>Federal Tax Guide to Legal Forms. When we tried to return the
JA>>Federal Tax Guide supplements, we were told only if we returned the
JA>>indexes as well. The customer service representative was very
JA>>sympathetic and even talked to her supervisor about it, but alas,
JA>>nothing could be done.
JA>This seems to be a new tactic by the Dark Tower. They send you
JA>something you don't want and tie it to something you do. We
JA>recently received our latest supplement to the California Code.
JA>Accompanying it was the California Code Research Guide, which was
JA>billed separately at $46.50. When we called to get a return label for
JA>this unordered title, we were told that it was considered part of the
JA>code supplementation, and we would have to cancel our standing
JA>order for the Cal Code supplements in order to return the Research
JA>Guide.
JA>I'm sorry but this seems to me to be a *very* clear violation of 16 CFR
JA>256.14(b) (1998). This Research Guide (like the Federal Tax Guide
JA>Sharon complains of) can in no way be considered a basic part of the
JA>upkeep of the set.
JA>How widespread is this problem? Do we need CRIV to start leaning
JA>on publishers (or should I say publisher) to start following the
JA>guides?
JA>Joyce Manna Janto
JA>Deputy Director of the Law Library
JA>janto@uofrlaw.richmond.edu
JA>804/289-8223
We had the same problem and caused such a stink that West told us to
keep the books and that they would take the charge off our bill. Of
course, we'll check our next bill carefully.
Tim Lewis
Director
Alabama Supreme Court Library
director@alalinc.net
800-236-4069
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