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CONTACT:
Lara Koban
312/939-4764
lkoban@aall.org
AALL TO PRESENT VIDEOCONFERENCE ON CUSTOMER SERVICE
Customer Service is the theme of the American Association of Law Libraries'
(AALL) Satellite Videoconference to be held on April 15, 1998 from 12:00 -
1:30 p.m. Eastern Time. This videoconference is being presented through a
partnership between AALL and West Group and is part of AALL's continuing
efforts to maximize professional development opportunities at national,
regional, and local levels.
The program speakers will be Darlene Weingand, professor at the University
of Wisconsin-Madison School of Library and Information Studies (SLIS) and
faculty director of SLIS Continuing Education Services, and Pat Wagner,
owner and principal of Pattern Research, a 24-year old research and training
firm in Denver, Colorado.
Ms. Weingand teaches library management and marketing to librarians in all
types of libraries and has written extensively in these areas. Books
authored by Ms. Weingand include Customer Service Excellence, A Concise
Guide for Librarians (ALA, 1997) and Managing Today's Public Library:
Blueprint for Change (Libraries Unlimited, 1994).
Ms. Wagner presents over 100 programs each year in states from Alaska to
Florida on topics such as customer service, conflict management,
productivity, and leadership. In addition to AALL events, Ms. Wagner has
presented for American Library Association, Special Libraries Association,
and Association of Records Management programs. Books authored by Ms.
Wagner include The Bloomsbury Review( BookLover's( Guide to Home Libraries
(Owaissa, 1996) and Building Support Networks for Schools (ABC-CLIO, 1992).
The AALL Professional Development Program works to provide AALL members with
readily available, high quality and timely educational programs,
publications, and services in a variety of formats, using all available and
future technologies in order to enable members to remain current in the
profession of law librarianship.
The American Association of Law Libraries was founded in 1906 to promote and
enhance the value of law libraries to the legal and public communities, to
foster the profession of law librarianship, and to provide leadership in the
field of legal information. Today, with over 5,000 members, the Association
represents law librarians and related professionals who are affiliated with
a wide range of institutions: law firms; law schools; corporate legal
departments; courts; and local, state and federal government agencies.
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