Jan,
I have notice a trend in that direction myself.
You may not have been looking for a philosophical answer, but I blame it on a general societal mean-spiritedness fomented by in-your-face radio, TV, and movies; coupled with a lack of good training for customer contact personnel by the publishers themselves.
Dave Clark
Librarian
Lightfoot, Franklin, & White, L.L.C.
Birmingham, AL
>>> Jan Ryan Novak <jnovak@clelaw.lib.oh.us> 10/06 1:51 PM >>>
Lexis Law Publishing Unsolicited Shipment Alert - Today we received as
"supplement " to our Closed Head Injury and Lawyers Medical Encyclopedia
subscriptions two copies and two invoices for two subscriptions to "RX
Law and Medicine Report" - a new newsletter from Lexis Law Publishing.
I called Customer Service and was told that I could review them for
thirty days and then call Lexis Nexis if I wanted to cancel them. Mind
you, my objection wasn't even to the content - it was to the marketing
strategy which hopes I inadvertently pay for two copies of the same
thing without noticing that they aren't truly supplements to the
treatise on my shelf. When I started to say that I viewed these as
shipments of unsolicited merchandise, the Customer Service rep hung up
on me.
I was even open to keeping one subscription until this - what is it with
the anti-customer attitude our publishers seem to have adopted lately?
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