Please excuse the cross posting.
CRIVGram--September 22, 1998.
CRIV forwarded Diane Quart's complaint about poor response from West Group
to Mark Wizany of WG customer service. Mr. Witzany contacted CRIV
immediately and said they were going to attend to Diane's problem right
away. He admitted that West had slipped up on this particular problem and
apologized for the mistake.
Chris Graesser
AALL Cmte on Relations with Information Vendors
Brown Rudnick
Hartford, CT cgraesser@brfg.com
______________
From: Ouart, Diane
To: Law-Lib (E-mail); Private Law-lib (E-mail)
Subject: Publishers' Customer Service response time
Date: Tuesday, September 22, 1998 10:52AM
In the past few weeks I have snet West Group Customer Service 2 e-mails
(8/25 & 8/27) regarding a problem/question with its filing instructions
for Automobile Design Liability. To date I have not received an answer
or a telephone call.
West Group, I hope you are monitoring this list service today because
you could take some lessons from Matthew Bender on timely responses.
Diane Ouart
Branch Librarian
Thompson Coburn
525 W. Main Street
Belleville, Illinois 62220
(618) 236-3472
DOuart@ThompsonCoburn.com
____________
CRIVGrams from the AALL Cmte on Relations with Information Vendors are
intended to inform librarians about issues relating to publishers.
Questions may be directed to Frank Houdek, CRIV Chairman, 618-453-8788,
houdek@siu.edu.
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