RE: Recent tax legislation pamphlet discussion-
I called West the day I received the pamphlet which was sent because
years ago we subscribed to Mertens Federal Taxation. I requested a
return label. This pamphlet showed up after I received several copies
of the same material from tax law publishers at no cost. I now have in
my hands a return postage label from West.
The bottom line is that all the steps involved are a total waste of
time. Please be on the lookout for this mailing. Perhaps you want to
keep the publication and accept it as a gift!
Ronnie S. Kasowitz
Scolaro, Shulman, Cohen, Lawler & Burstein, P.C.
90 Presidential Plaza
Syracuse, NY 13202
315-471-8111 phone
315-471-1355 fax
rkasowitz@scolaro.com
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> -----Original Message-----
> From: JilloHen@aol.com [SMTP:JilloHen@aol.com]
> Sent: Wednesday, August 26, 1998 10:53 AM
> To: Mstorck@gklaw.com; law-lib@ucdavis.edu
> Subject: Re: ALERT: 1998 IRS Reform pamphlet/More on the story
>
> In a message dated 8/26/98 7:33:56 AM Central Daylight Time,
> Mstorck@gklaw.com
> writes:
>
> << Jill,
> I called West about that a week or two ago. I can't remember the
> name of
> the person with whom I spoke, but I was told to call when I got the
> second one
> and tell them I wanted to return it. She said I would probably be
> told to
> keep or toss it since it wasn't worth sending back. So, the second
> one came
> in to one of our satellite offices. The office manager called West.
> Of
> course she didn't get the same person but she did get someone who told
> her to
> send it back. When she asked for a call label, she was told we'd have
> to pay
> for it ourselves since it was part of a subscription.
> >>
>
> I did the same thing and got this very snide customer rep. named Debby
> (or
> debbie) who argued with me and told me no one else had called to
> complaine
> about it. When she told me I would have have to pay to send it back,
> I asked
> to talked to a supervisor. She backed down and finally agreed to send
> me a
> return free label.
>
> I clearly object to her attempts to make me feel stupid because "of
> course I
> should want both of these pamphlets because they went with the set."
> I told
> her that next time they were doing a double whammy like this, they
> should
> notify patrons before they sent both of them out. I think we care more
> about
> our budgets than keeping sets together. That's when she said that no
> one else
> had called West to complain. Glad you verified that she was a liar.
>
> I also mentioned that I thought West had done something like this
> before
> (something about scientific evidence) and got a lot of flak from it,
> but did
> not quite remember all the details. Seems they do not learn.
>
> What made the whole episode so objectionable what their attitude; they
> were
> doing you a one time only favor by allowing you a return free label
> for
> something they should have never sent in the first place and you were
> just not
> too bright for not keeping these sets together.
>
> Leaves a bad taste in your mouth; but what else is new when dealing
> with the
> lords of the dark tower. I wonder if they are teaching and
> encouraging the
> serfs and minions to argue now to keep profits up.
>
> Jill Henderson
> Taylor County Law Library
> Abilene, Texas
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