The "Oh, Was This Other Stuff Important? I Didn't Think You Needed It"
Syndrome.
E.g. The attorney's e-mail request: "Find out some information on the
XYZ Company".
What the attorney already knows: XYZ Company was headquartered in
Chicago, they made parking meters, and they went out of business five
years ago.
Why can't they just tell us all the information they have, instead of making
us guess whether or not to call for clarification???!!!
Barbara Duval, Librarian
Smith Helms Mulliss & Moore, L.L.P.
Charlotte, NC
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