> -----Original Message-----
> From: Cindy Chick [SMTP:cchick@netcom.com]
> Sent: Wednesday, August 05, 1998 6:49 PM
> To: Mimi Greenwood
> Cc: Nancy Castor; law-lib@ucdavis.edu
> Subject: Re: Dialog Minimum Fee - Summary
>
>
> For more information on some of the changes going on with DIALOG,
> check
> some of the links we have on LLRX:
>
> >From LLRX Alerts: ( http://www.llrx.com/alerts/ )
>
> First Look--Dialog's DialUnit Pricing (6/8/98-InfoToday)
>
> Mary Ellen Bates discusses DIALOG's new "DialUnit" pricing, and what
> it
> means to searchers. On the same topic, see Dialog's press release,
> Research Study Finds Dialog's New Pricing Structure More Cost
> Effective
> Than Competitor's. (6/3/98)
>
> >From On the Newsstand: ( http://www.llrx.com/newstand/ )
>
> Searcher, September 1998
> (Sneak Preview) Dialog's DialUnits A Price Increase in
> Sheep's Clothing and Dialog Alternatives A Power Searcher's
> Checklist
>
> Also, Online, Inc. has a sneak preview article that I will try to
> add to the Newsstand shortly, "Dialog's New Pricing Structure and
> the DialUnit Debacle (preview of September ONLINE feature)
> http://www.onlineinc.com/
>
> The independent consultants are REALLY feeling the squeeze.
>
> Cindy Chick
> Co-Editor, LLRXchange
> http://www.llrx.com
>
>
> On Wed, 5 Aug 1998, Mimi Greenwood wrote:
>
> > Although we cancelled our Dialog account for the reasons stated, I
> > always thought DIALOG had one of the better customer services
> centers,
> > at least in the West--I always found them knowledgeable and patient!
> >
> > Mimi Greenwood
> > Modrall Sperling Roehl Harris & Sisk
> >
> > On
> > Tue, 28 Jul 1998, Nancy Castor wrote:
> >
> > > My gripe about Dialog provoked a lot of responses. Nine people
> wrote that
> > > they had cancelled their accounts in response to the new minimum
> fee.
> > > Seven people said they had cancelled their accounts earlier (and
> did not
> > > miss it). One person is trying the flat rate, but consolidating
> their
> > > offices' accounts into one. A few others are adopting a wait and
> see
> > > approach.
> > >
> > > Most people who have cancelled are relying on Westlaw for the
> occasional
> > > Dialog search. Others mentioned borrowing another office's
> password if
> > > needed, or using an information broker or public library service
> as an
> > > alternative.
> > >
> > > Some of the other gripes about Dialog: poor customer service, a
> search
> > > engine which hasn't changed in 20 years, the hassle of having to
> retrieve
> > > bluesheets from the Internet, and the fact that the minimum fee is
> in
> > > addition to the annual subscription fee.
> > >
> > > Just about everyone is angry! I wasn't the only one who missed
> the
> > > announcement (if there was one) of the minimum fee. It seems to
> have been
> > > buried amidst the company's lengthy explanation of Dialog Units.
> Add me
> to
> > > the ones who are cancelling.
> > >
> > > Nancy Castor
> > > Carroll, Burdick & McDonough
> > > 44 Montgomery St., Ste. 400
> > > San Francisco, CA 94104
> > > phone: (415) 989-5900
> > > fax: (415) 989-0932
> > > email: ncastor@ix.netcom.com
> > >
> > >
> > >
> > >
> >
> >
>
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