For more information on some of the changes going on with DIALOG, check
some of the links we have on LLRX:
>From LLRX Alerts: ( http://www.llrx.com/alerts/ )
First Look--Dialog's DialUnit Pricing (6/8/98-InfoToday)
Mary Ellen Bates discusses DIALOG's new "DialUnit" pricing, and what it
means to searchers. On the same topic, see Dialog's press release,
Research Study Finds Dialog's New Pricing Structure More Cost Effective
Than Competitor's. (6/3/98)
>From On the Newsstand: ( http://www.llrx.com/newstand/ )
Searcher, September 1998
(Sneak Preview) Dialog's DialUnits A Price Increase in
Sheep's Clothing and Dialog Alternatives A Power Searcher's
Checklist
Also, Online, Inc. has a sneak preview article that I will try to
add to the Newsstand shortly, "Dialog's New Pricing Structure and
the DialUnit Debacle (preview of September ONLINE feature)
http://www.onlineinc.com/
The independent consultants are REALLY feeling the squeeze.
Cindy Chick
Co-Editor, LLRXchange
http://www.llrx.com
On Wed, 5 Aug 1998, Mimi Greenwood wrote:
> Although we cancelled our Dialog account for the reasons stated, I
> always thought DIALOG had one of the better customer services centers,
> at least in the West--I always found them knowledgeable and patient!
>
> Mimi Greenwood
> Modrall Sperling Roehl Harris & Sisk
>
> On
> Tue, 28 Jul 1998, Nancy Castor wrote:
>
> > My gripe about Dialog provoked a lot of responses. Nine people wrote that
> > they had cancelled their accounts in response to the new minimum fee.
> > Seven people said they had cancelled their accounts earlier (and did not
> > miss it). One person is trying the flat rate, but consolidating their
> > offices' accounts into one. A few others are adopting a wait and see
> > approach.
> >
> > Most people who have cancelled are relying on Westlaw for the occasional
> > Dialog search. Others mentioned borrowing another office's password if
> > needed, or using an information broker or public library service as an
> > alternative.
> >
> > Some of the other gripes about Dialog: poor customer service, a search
> > engine which hasn't changed in 20 years, the hassle of having to retrieve
> > bluesheets from the Internet, and the fact that the minimum fee is in
> > addition to the annual subscription fee.
> >
> > Just about everyone is angry! I wasn't the only one who missed the
> > announcement (if there was one) of the minimum fee. It seems to have been
> > buried amidst the company's lengthy explanation of Dialog Units. Add me to
> > the ones who are cancelling.
> >
> > Nancy Castor
> > Carroll, Burdick & McDonough
> > 44 Montgomery St., Ste. 400
> > San Francisco, CA 94104
> > phone: (415) 989-5900
> > fax: (415) 989-0932
> > email: ncastor@ix.netcom.com
> >
> >
> >
> >
>
>
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:49:57 PST