Although we cancelled our Dialog account for the reasons stated, I
always thought DIALOG had one of the better customer services centers,
at least in the West--I always found them knowledgeable and patient!
Mimi Greenwood
Modrall Sperling Roehl Harris & Sisk
On
Tue, 28 Jul 1998, Nancy Castor wrote:
> My gripe about Dialog provoked a lot of responses. Nine people wrote that
> they had cancelled their accounts in response to the new minimum fee.
> Seven people said they had cancelled their accounts earlier (and did not
> miss it). One person is trying the flat rate, but consolidating their
> offices' accounts into one. A few others are adopting a wait and see
> approach.
>
> Most people who have cancelled are relying on Westlaw for the occasional
> Dialog search. Others mentioned borrowing another office's password if
> needed, or using an information broker or public library service as an
> alternative.
>
> Some of the other gripes about Dialog: poor customer service, a search
> engine which hasn't changed in 20 years, the hassle of having to retrieve
> bluesheets from the Internet, and the fact that the minimum fee is in
> addition to the annual subscription fee.
>
> Just about everyone is angry! I wasn't the only one who missed the
> announcement (if there was one) of the minimum fee. It seems to have been
> buried amidst the company's lengthy explanation of Dialog Units. Add me to
> the ones who are cancelling.
>
> Nancy Castor
> Carroll, Burdick & McDonough
> 44 Montgomery St., Ste. 400
> San Francisco, CA 94104
> phone: (415) 989-5900
> fax: (415) 989-0932
> email: ncastor@ix.netcom.com
>
>
>
>
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