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BENCHMARKING TOOL KIT AVAILABLE!
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This useful tool kit sponsored by the Canadian Health
Libraries Association / Association des bibliotheques de la sante du
Canada is now available for purchase. This document will be of
interest to any librarian who is pursuing continuous quality
improvement or performance measurement.
Benchmarking is a key tool for continuous quality improvement. Using
the guidelines for data collection and performance measurement in this
Tool Kit, health and other special libraries will be able to compare
their own performance with pilot project data; benchmark against their
own performance over time; or benchmark against one or more partners.
The Tool Kit was prepared by Joanne Marshall and Penney Kirby at the
Faculty of Information Studies at the University of Toronto in close
collaboration with members of the CHLA/ABSC Benchmarking Task Force.
Over a year of development and testing went into the tool kit, which
includes precise definitions and detailed, east to follow instructions
for gathering consistent and reliable data. Included in the tool kit
are:
* Step-by-step instructions for building a library profile,
collecting data and calculating performance indicators
* A model Library Services Questionnaire for users
* Pilot test results for nine sites, including teaching hospital
libraries, community hospital libraries, academic health libraries
and specialty health libraries * A glossary and bibliography
ISBN 0-9692171-5-3; soft cover; 82 pages
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PLEASE PRINT THE FORM BELOW AND MAIL IT TO:
CHLA/ABSC,
P.O. Box 94038, 332 Yonge Street,
Toronto, ON, Canada M4N 2R1
CHLA/ABSC Members
_____ copies at $75.00* CDN
= $____________
Non-CHLA/ABSC Members
_____ copies at $100.00* CDN (This is approximatley $66 US
dollars - see * below)
= $____________
TOTAL: $____________
* Price includes postage and handling: do not add PST or GST
* We encourage those ordering from outside Canada to use the credit
card payment option since currency exchange will automatically be
calculated
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PAYMENT INFORMATION:
Please print
1. MasterCard # __________________________________________________ OR
VISA # _________________________________________________________
Expiry date ______________________________________________________
Signature ________________________________________________________
2. Enclosed is a cheque made payable to:
Canadian Health Libraries Association or Association des
bibliotheques de la sante du Canada
Name: ___________________________________________________________
Mailing address:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
(include street, unit #, city, province, postal code, country)
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