For the record, CCH did respond to Mary Lou's posted complaint.
For those of you who might be having the same problem with getting prices
for CCH's Internet pricing, the information provided below might be useful.
Chris Graesser
AALL Committee on Relations with Information Vendors (CRIV)
Brown Rudnick
Hartford, CT cgraesser@brfg.com
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From: Mary Lou Calvin
To: CGRAESSER@BRFG.com
Subject: Re: CCH internet pricing
Date: Wednesday, July 29, 1998 2:19PM
After posting to the list I received a call from Mike Sweeney from CCH who
gave me Larry Shaw's (CCH) number. He is compiling a list of all our CD-ROM
products with corresponding prices for the internet product.
>>> "Graesser, Christine L." <CGRAESSER@BRFG.com> 07/29 1:32 PM >>>
Mary Lou, if you get a response from CCH or others who have dealt with this,
let me know. Thanks
Chris Graesser
Dispute Resolution
CRIV
Brown Rudnick, Hartford, CT
cgraesser@brfg.com
----------
From: Mary Lou Calvin
To: law-lib@ucdavis.edu
Subject: CCH internet pricing
Date: Tuesday, July 28, 1998 2:49PM
I called CCH thinking I was asking for a simple thing.
I wanted a list of all the products we currently received on CD-ROM and the
cost of the CD-ROM vs what it would cost if we went to internet access.
Simple right? WRONG
You have to contact each business unit for that information ?
and each business unit is pricing multiple users differently!!!!!!!!!!!
In some units you are paying for concurrent usage and the concurrent usage
charge is calculated differently for different business units. In some
units you pay for each additional password
I thought I would get around dealing with 3 different reps by calling
customer service but when I called customer service I got a different price
from the price the local rep quoted. SO which price is going to show up on
my invoice??
Has anyone else having the same difficulties did you find anyone at CCH to
give you a definitive answer?
.. the opinions expressed are my own and not necessarily those of my
employer.
Mary Lou Calvin
Director of Library Services
Warner Norcross & Judd
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