----------
> Date: Thursday, June 11, 1998 12:43:59
> From: sharon
> To: Carmen Brigandi <cbrigandi@cwsl.edu>
> Subject: Re: West annual charges
>
> At least you're still receiving material from West. When calling
customer
> service for missing pages we were informed that no pages would be provided
> because our account was in arrears and had been cancelled effective May
20.
> WHAT?!?
> I was transferred to Mr. David Dean in collections and infomed I had
unpaid
> invoices from March/April _1997_ totaling $25,832.49 and that my account
> had in fact been cancelled. This was news to me. I've never seen an
> outstanding balance on any monthly invoice. I suspected (due to the time
> period) that we were dealing with old CBC & Bancroft Whitney billings
which
> had been paid direct to those companies however when I asked Mr. Dean to
> provide some invoice numbers and amounts he refused. He did however say
he
> would fax copies to me within two days (that was 6/2, I'm still waiting).
> I have submitted payments each month based on the current month
statement.
> Evidently an excellent payment history means nothing to West. I was
able
> to re-activate the account and hopefuly will have this mess cleared soon.
> A more recent request for a missing shipment was received by a much more
> friendly and helpful person (Angela) in customer service.
> But you know what? I'm more than just slightly annoyed and I think it's
> time to do some serious searching for replacement material. West may
think
> they're the only publisher in town but.... it's time to sharpen my ax and
> plan a cancellation party.
> Sharon E. Borbon
> sborbon@lightspeed.net
> Fresno County Law Library
> 1100 Van Ness Rm 600
> Fresno, California 93721
> (209) 237-2227
>
>
> ----------
> > Just a note to you law libbers. We recently received an annual billing
on
> > our West statement for the Federal Local Court Rules. The dates covered
> > were for 5/98 to 4/99. When we paid for this subscription through
> > Bancroft Whitney, the subscription ran June through May, not May through
> > April. Our statement last year from West just said annual charge, no
> > dates indicated. This year however the statement indicates May through
> > April. Just a suggestion that you check your annual charges carefully
to
> > make sure they are not trying to overlap these annual charges, and in
> > effect double charging for one month.
> >
> > Carmen Brigandi, Acquisitions Librarian Phone 619 525-1437
> > California Western School of Law Fax 619 685-2918
> > 225 Cedar Street
> > San Diego, CA 92101 e-mail cbrigandi@cwsl.edu
> >
>
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