There is a distinction between private and public here.
In public (the Internet) we should take care to avoid even the appearance
of impropriety (the professional standard). Playfulness can be
misconstrued (or even used as a weapon).
Laura caused me to take a look in the mirror. I then wiped off my smile.
>>> "Laura E. Olsen Dugan" <leodugan@LafolletteSinykin.com> 03/13/98
04:01pm >>>
Thank you, Bob! I may sound like a crumedgeon, but sometimes I have to
express myself.
Laura Olsen Dugan
Library & Information Services Manager
LaFollette & Sinykin
One E. Main Street, Suite #500
Madison, WI 53703-3300
(608) 257-3911 voice (608) 257-0609 fax
leodugan@lafollettesinykin.com
>----------
>From: Bob A Hughes[SMTP:bhughes@paine-hamblen.com]
>Sent: Friday, March 13, 1998 5:56 PM
>To: Laura E. Olsen Dugan
>Subject: RE: "Dumb Questions" -Reply
>
>Good point.
>
>There's always this problem with creating even the appearance of
>impropriety. Lawyers tell "dumb" client stories. And I suppose that
>Doctors tell "dumb" patient stories.
>
>Whether or not such stories are inappropriate depends on the time,
place
>and audience.
>
>So, on second thought, since these are being broadcast on the Internet,
>I'll have to side with your position. Such stories, if told at all, should
>be
>told in private.
>
>Thanks for being a good watchdog.
>
>>>> "Laura E. Olsen Dugan" <leodugan@LafolletteSinykin.com>
03/13/98
>03:10pm >>>
>Isn't one of the foundations of reference service and librarianship that
>"no question is a stupid question?"
>
>Many times a week patrons approach me with "I have a dumb
question."
>The first thing I say in response is that "No question is a dumb
>question."
>
>The Krikelis Theory of Information Seeking Behavior demonstrates that
>people, particularly ADULTS, are often afraid or uncomfortable in
>approaching librarians with reference and information-need based
>questions. By dispelling the belief that a patron's question is "dumb"
>we help them feel more comfortable in their request for assistance.
>
>Laura Olsen Dugan
>Library & Information Services Manager
>LaFollette & Sinykin
>One E. Main Street, Suite #500
>Madison, WI 53703-3300
>(608) 257-3911 voice (608) 257-0609 fax
>leodugan@lafollettesinykin.com
>
>
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