Isn't one of the foundations of reference service and librarianship that
"no question is a stupid question?"
Many times a week patrons approach me with "I have a dumb question."
The first thing I say in response is that "No question is a dumb
question."
The Krikelis Theory of Information Seeking Behavior demonstrates that
people, particularly ADULTS, are often afraid or uncomfortable in
approaching librarians with reference and information-need based
questions. By dispelling the belief that a patron's question is "dumb"
we help them feel more comfortable in their request for assistance.
Laura Olsen Dugan
Library & Information Services Manager
LaFollette & Sinykin
One E. Main Street, Suite #500
Madison, WI 53703-3300
(608) 257-3911 voice (608) 257-0609 fax
leodugan@lafollettesinykin.com
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