Can you stand to hear another complaint about a publisher? If
so, read on.
Another Library in which I work subscribes to "Moore's Federal
Practice". The new binders and the latest release were shipped
about a month ago. However, only part of the shipment was sent
(in fact these were the volumes to which we did NOT subscribe).
I called to report this and was promised the correct volumes
would be sent immediately.
Well, some volumes WERE sent - the same incorrect ones that had
originally been dispatched. So now I have two huge boxes of
incorrect binders in the Library. Several phone calls later, I
again received apologies and was promised that the correct volumes
would be sent.
They duly arrived, and I managed to insert the pages and tab
cards in Volume 1. But when it came to Volume 2 filing, the new
pages were bound together on the right-hand margin (like a
book!), and the holes in the left margin were inaccurately
punched and were semi-circles and not circles. So the pages
obviously won't stay in the binder.
Again I called, and after holding for 20 minutes, I finally got
to speak to somebody. (While holding, I could only smile at the
recorded message that played every few minutes - we are
committed to giving you the best possible customer service
and blah, blah, blah..)
Added to all this aggravation is the fact that Moore's Federal
Practice now has approx. 30 new binders (there were only about
15 old binders) and I have to find space for these in the
Library.
I hate to think what shipping mistakes like this must cost, and
I'm sure that ultimately we, the consumer, end up paying for Matthew
Bender's mistakes.
Meantime, I'm seriously thinking of cancelling the
subscription. Any ideas for an alternative set?
Thanks for letting me unload.
Alice Milner - Chesterfield law library
amilner@leo.vsla.edu
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:49:34 PST