Your problem is very interesting in the light that one of my Hartford
colleagues was recently notified by West that they would no longer pay
for returns if the packing slips were opened.
I guess they forgot about U.S. Postal laws re unsolicited shipments.
cgraesser@goodwin.com
Shipman & Goodwin LLP Hartford CT
860-251-5830(ph) 251-5899(fx)
>----------
>From: NYS Supreme Court Library-Troy[SMTP:]
>Sent: Wednesday, March 12, 1997 4:31PM
>To:
>Subject: Beware "West" Shipments
>
>Just a FYI: We've had problems with the accuracy of packing slips
>covering orders (not standing orders) from West several times in the
>last
>few months - some substantial. Trying to get the missing or incorrect
>contents corrected is as easy as any other phone call to West these
>days.
>Extra caution would be wise at this point. Fortunately, one of our
>clerks
>caught that a 2 vol. set for which we were getting all new contents was
>
>missing the yellow supplement pages in one vol. We seldom would look
>that
>carefully at a shipment had we not been having a series of problems.
>
>BTW, current policy for contents is that you'll be sent new binders,
>too...no choice, but no added separate charge.
>
>
>
>Karlye A. Pillai, Sr. Law Librarian phone 518-270-3717
>NYS Supreme Court Library fax 518-274-0590
>Courthouse
>Troy, NY 12180 ocali23@transit.nyser.net
>
>
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