Martha--
When I find a billing problem I can't fix, I turn the matter over to
Fiscal Operations (accounts payable section), and let them straighten it
out. I have learned over the years that it is o.k. to admit defeat after
giving it my best shot.
If I write a letter, I always include check number and its date, as well
as the agency boilerplate statement of how to obtain a copy of any check
in question. When accounts payable sees my letter, they know I've tried.
-Kay Collins, Head Librarian, U.S. Railroad Retirement Board, Chicago
On Fri, 28 Feb 1997, Martha Arthos wrote:
> Hello Everyone:
>
> This message is partly a gripe and partly a request for any
> suggestions/comments people might have to offer.
>
> We are a government law office. Last August we purchased a number
> of new networked CD-ROM products from West. In addition to paying
> the initial fee I also worked out an arranagement with our then acount
> rep., to prepay the monthly subscription fees for a least a year on some
> of the products we were buying. We did this for budgetary reasons.
> These arrangements were recorded on our order forms.
>
> Now, however, West has begun to put charges on our monthly invoice
> statements for the monthly fees we already paid in advance on some of
> these products. Unfortunately the sales rep. I dealt with to make the
> arrangements is on extended leave and no one seems to know when he
> will be back. As a result I have been trying to contact the account
> manager to straighten this matter out. For the last three weeks I have
> been leaving numerous phone messages and I even sent a certified
> letter explaining the problem. I still have gotten no response, however.
>
> Has anyone had any similar experiences or maybe some suggestions?
>
> Thanks,
> Martha D. Arthos,
> Legal Information Specialist, City of Austin Law Department
>
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:49:31 PST