BNA Inc. FAQ

From: Marilyn Bromley (mbromley@bna.com)
Date: Fri Feb 07 1997 - 05:54:46 PST


     [this was sent yesterday but I didn't see it "arrive" so I'm sending
     it again. Sorry for the duplication.
      Marilyn Bromley for Kammie Hedges, BNA]
          
     BNA, Inc.
     1231 25th Street, NW
     Washington, D.C. 20037
          
     INTERNET: http://www.bna.com/
          
     Please note: Following information is for BNA's Subscription Services
     and CD ROM Products, Lotus Notes and World Wide Web Products, BNA
     Books, and Reprint Permission. See separate FAQ sheets for BNA
     subsidiaries: BNA International, Pike & Fischer, and Tax Management,
     Inc.
          
     1. SUBSCRIPTION SERVICES AND CD ROM PRODUCTS
          
     ORDERS: 1-800-372-1033
     Fax: 1-800-253-0332
     Hours: Mon-Fri, 8:30am to 7:00pm ET
          
     CUSTOMER SERVICE: 1-800-372-1033
     Fax: 1-800-253-0332
     Hours: Mon-Fri, 8:30am to 7:00pm ET
     Call for account information, billing questions, change of address,
     missing
     materials and replacement issues, product information, and name and
     number of
     local sales representative
          
     BNA PLUS: 1-800-452-7773 or 202-452-4323
     Fax: 202-822-8092
     E-mail: bnaplus@bna.com
     Hours: Mon-Fri, 8:30am to 7:00pm ET
     Call to order documents mentioned in BNA services, and for custom
     research and
     index searching help
          
     CD ROM TECHNICAL SUPPORT: 1-800-452-7773 or 202-452-4323
     Hours: Mon-Fri, 8:30am to 7:00pm ET
          
          
     2. LOTUS NOTES AND WORLD WIDE WEB PRODUCTS
          
     ORDERS:
     Dean Zadak 202-785-7130
     Mukta Ohri 202-728-7921
          
     SPECIAL LICENSING ARRANGEMENTS: 202-785-7130
          
     TECHNICAL SUPPORT: 1-800-452-7773 or 202-452-4323
          
          
     3. BNA BOOKS
          
     ORDERS:
     By Phone: 1-800-960-1220
     By Fax: 1-908-417-0482
     By E-Mail: books@bna.com
     By Internet: http://www.bna.com/bnabooks
     By Mail:
     BNA Books, a division of The Bureau of National Affairs, Inc.
     P.O. Box 7814
     Edison, NJ 08818-7814
          
     CUSTOMER SUPPORT: 1-800-960-1220
          
     RETURNS:
     BNA Books
     Attn: Returns Department
     80 Northfield Avenue
     Bldg. 424, Raritan Center
     Edison, NJ 08837-3866
          
          
          
     4. REPRINT PERMISSION:
     BNA titles except categories listed below:
     Judy Miller-202-452-4471
          
     BNA Books
     Esther Marshall-202-833-7470
          
     Special Reports
     Laura Fox-202-728-3335
          
     Tax Management services
     Glenn Davis-202-833-7250



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