Has CCH disappeared?? In November I ordered a CD from
them. First they sent the print edition, and it took several
attempts to get to speak to a real person and arrange for the
return of the wrong material.
I again requested the CD (Windows version) and was sent the DOS
version. Yesterday I called CCH to try and sort this out, and I
spent nearly 30 minutes holding for a real person. Eventually I
hung up and called my local rep - I was told that her number
had been disconnected. So I tried the Chicago number again, and
waited another 15 minutes before I hung up.
Is anyone from CCH out there? I feel very angry and frustrated
at their lack of customer service! And my problem about the CD
has still not been resolved.
Thanks for listening.
Alice Milner - Chesterfield law library (amilner@leo.vsla.edu)
P.S. The problem did not occur at this Library, but at another
Library where I work that doesn't have Internet access.
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:49:30 PST