Ok, I can't resist jumping in on this.
I talked to our CCH rep who informed me that she is still our rep in
part. They have given her one product line (Health, Human Resources and
Labor). Federal and State Tax has gone to another rep, and Business and
Finance material has gone to yet a third rep.
So, instead of having one rep who stayed in our area and was always
accessible, we now have to keep track of three who could be anywhere,
and we hope will be as responsive.
(I think this is called the Team approach).
-- Jim Mumm Acquisitions / Serials Librarian Marquette University Law Library Sensenbrenner Hall (414) 288-5351 P.O. Box 3137 FAX: (414) 288-5914 Milwaukee, WI 53201-3137 mummj@vms.csd.mu.eduCGraesser@Goodwin.com wrote: > > My rep is also on the way out too, to my dismay. CCH's customer service > record with us has until recently only been redeemed by John Leland's > extra efforts to make us happy. > > On the bright side, we have had good reponse from Anita in Tech Services > at CCH. Of course, we've had enough problems with our CCH CDs to have > developed a long term relationship > > cgraesser@goodwin.com > Shipman & Goodwin LLP Hartford CT > 860-251-5830(ph) 251-5899(fx) > > >---------- > >From: CINDY ADAMS[SMTP:] > >Sent: Monday, January 06, 1997 12:30PM > >To: law-lib@ucdavis.edu > >Subject: CCH Reorganization > > > >I have been informed by my sales representative for CCH that she has > >been terminated from her employment in a reorganization of their sales > >force. She was the only bright spot in our dealings with CCH (and one > >of their top performers on a consistent basis). I am very upset that > >she > >is being terminated for the sake of 'reorganization'. Has anyone else > >heard similar news from their reps?? > > > >Cindy Adams > >Long, Aldridge & Norman > > > >My views are my own, not those of my employer. > >
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