Alice Milner wrote:
>
> Sorry to complain in the season of goodwill and harmony, but I
> am so frustrated with the Michie Company, and need to vent my
> feelings.
>
> For some reason it seems impossible for their customer service
> reps. to update, alter, or cancel subscriptions (even though
> they promise that it will be done). The result is that each
> time a new supplement is shipped out, the numbers are
> incorrect. Or, cancelled subscriptions are still sent.
>
> The worst part, however, is trying to get through to a real
> person at Michie's to discuss the problem. Yesterday I spent 30
> minutes on the phone trying to talk to a customer service
> supervisor - I was transferred from one voice-mail to another. When
> I finally got to speak to a person, I was told that all the
> managers were out to lunch (I took this literally and
> figuratively), and someone would call me back. I am still
> waiting......
>
> The other excuse, which I have heard for several months now, is
> that they are having trouble with their phones, or that they
> can't take calls because the staff is at training to improve
> customer service!!
>
> Is anyone else experiencing similar problems with Michie's?
>
> Alice Milner - Chesterfield Law Library
>
> amilner@leo.vsla.edu
Your story definitely qualifies for a Dilbert strip! You should forward
your post to Scott Adams, the creator of Dilbert; his e-mail address is
scottadams@aol.com. He collects gems like yours, gleefully. For more
fun, you can find the Dilbert Zone at
http://www.unitedmedia.com/comics/dilbert/.
Ann Davidson
Davidson Library Services
dls@hslc.org
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:49:25 PST