Sorry to complain in the season of goodwill and harmony, but I
am so frustrated with the Michie Company, and need to vent my
feelings.
For some reason it seems impossible for their customer service
reps. to update, alter, or cancel subscriptions (even though
they promise that it will be done). The result is that each
time a new supplement is shipped out, the numbers are
incorrect. Or, cancelled subscriptions are still sent.
The worst part, however, is trying to get through to a real
person at Michie's to discuss the problem. Yesterday I spent 30
minutes on the phone trying to talk to a customer service
supervisor - I was transferred from one voice-mail to another. When
I finally got to speak to a person, I was told that all the
managers were out to lunch (I took this literally and
figuratively), and someone would call me back. I am still
waiting......
The other excuse, which I have heard for several months now, is
that they are having trouble with their phones, or that they
can't take calls because the staff is at training to improve
customer service!!
Is anyone else experiencing similar problems with Michie's?
Alice Milner - Chesterfield Law Library
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