Colleagues,
You may recall that I posted to this discussion group on August 26, 1996,
my letter to Nicholas Terry outlining the problems that we have been
experiencing with Lexis-Nexis service here at Mercer. Today I received a
response from the vendor. During a telephone conference call with our
account manager and the acting regional manager, I was informed that
Lexis would be increasing the staffing for our region by creating a new
account manager position based in Atlanta. This person would cover the
four Georgia schools as well as the two Alabama schools (and possibly a
school or two in Florida). The position could be filled as early as October.
This is certainly great news for our region.
I would encourage those of you who have had problems similar to those we
have experienced at Mercer (which we believe have been a direct result of
limited staffing from Lexis-Nexis) to consider taking similar action.
I would be happy to make my original letter available to anyone who
has not read it and would like to.
Sheri
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
! Sheri Lewis---Associate Law Librarian !
! Mercer University Law Library !
! Macon, GA 31210 (912) 752-2625 !
! lewis_sh@mercer.edu !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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