We are having major problems printing from Premise. We have installed the
on our network hard drive and are using Windows 95. There seems to be
some incompatibility problem. Is anyone else having the same problem.
In USCODE, the system often locks up after searches using common terms.
Any suggestions from fellow users of West's CD's.
On Tue, 6 Aug 1996, TERRY PSARRAS wrote:
> Cross-posted to privatelawlib-l and law-lib. Please excuse the
> duplication.
>
>
> A few months ago, I had posted a message concerning problems with
> Premise. Unfortunately, I am back, looking for help, suggestions,
> answers, encouragement, etc...
>
> We just recently updated to Premise version 3.1 for DOS (Windows,
> will I still be alive when you make it to my firm?!). Since we
> installed it, we seem to be having a different set of problems. A
> major one is the system locks up on a lot of searches, especially
> long/complicated ones. I have timed a search which indicated it was
> working (searching) for 10 minutes, until I gave up. Another major
> problem seems to have been printing. Working with the admittedly
> helpful people at West's CD-ROM technical support, we sort of
> overcame that, and then a new problem arose. Now our network Westlaw
> gives users an "error" message to the effect that "the printer they
> have selected is not valid." West has not come up with an answer for
> that yet. Another problem has been people's inability to access
> Premise entirely, since the program basically never lets some users
> in.
>
> This is a sample of the most common problems we are having. I wonder
> if West's older CD's (i.e. Alabama cases have not been re-released
> yet) with the new software has something to do with it.
>
> Is anyone else out there in law-library land having similar
> experience, and if you have, what have you done to alleviate your
> problems? Any suggestions/solutions would be most welcome.
>
> Thanks :)
> Terry Psarras tpsarras@balch.com
> Librarian, Balch & Bingham
> 1710 6th Avenue North, Birmingham AL 35203
> (205) 226-8710 (205) 226-8798 fax
>
> *** All opinions expressed are mine and do not ***
> *** reflect opinions of my employer or anyone else ***
>
>
>
>
This archive was generated by hypermail 2b29 : Wed Nov 28 2007 - 11:07:17 PST