This message is being posted to both the INNOPAC and LAW-LIB lists. I
apologize for any duplication.
We are doing regular serial claiming using INNOPAC. Half of the
collection is reviewed for claiming every week, allowing us to check
the entire collection twice a month. We are finding a manageable number
of claims to submit, and with so much material published weekly or
bi-weekly, the frequent claiming has helped us fill holes quickly.
Here's the problem: serials staff must return an ever-increasing number
of items received incorrectly because of the claims. Most of the time it
appears that the vendor sees the form as a new order and sends us what we
already have (i.e., base vols.) instead of what we are requesting. With
some of these vendors, returning material results in having the entire
standing order cancelled when all we wanted to do was fill in a missing
release, causing even more problems down the line. It's driving us crazy.
Orders and claims are both printed from INNOPAC using the same form,
although the claims do say CLAIM CLAIM CLAIM on them in big letters that
are highlighted before they are sent. I *know* we aren't the only law
library using INNOPAC (and presumably sending similar forms); are the
rest of you seeing similar problems?
Thanks in advance for any comments or suggestions on how to improve things.
Anne
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Anne Myers |
Head of Technical Services | Internet: amyers@bu.edu
Boston University Law Library | Phone: 617-353-4790
765 Commonwealth Avenue | Fax: 617-353-5995
Boston, MA 02215 |
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