Here's something that's been driving me nuts. Am I the only one?
Several times over the past 6 months B-W has issued an invoice for a
particular item. We approve payment on the first invoice, then later
get re-invoiced for the same item. Turns out that the first invoice was in
error, and the second one is the "correct" one. In the meantime, we've
paid the first invoice, end up with an unapplied credit, and the 2d
invoice shows as not being paid, assuming that we don't, in addition, pay
the second invoice. These invoice numbers are different, so the
duplication cannot be caught by my accounting software. Sometimes the
amounts are slightly different, sometimes the amounts are exactly the same.
Sometimes we don't actually receive the first "incorrect" invoice, but
it appears on our statement, so we end up trying to figure out why we didn't
pay it. Sound confusing? It is!
This recently happened with ALR 5th v. 52 & U.S. Lawyers Ed. Quick
Case Table.
I talked to customer service, and asked how we could get our
unapplied credit back. She suggested that we identify the check number and
date of the payment that resulted in the unapplied credit and give them
that information. I tried to to this, and was disconnected from Customer
Service. <arrgh!>
Anyway, you should be forewarned that there are sometimes duplicate
invoices with different invoice numbers, going out for
the same item. And they don't seem to understand why I'm so annoyed!
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Cindy Chick cchick@netcom.com
Graham & James (213) 689-6502
801 S. Figueroa St. Suite 1300
Los Angeles, CA 90017
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