Dear Colleagues,
By now I trust you've all seen the unfortunate e-mail from West asking
"are you on a first name basis with the librarian?" and implying that
such a circumstance would occur only if you weren't getting the right
information on your desktop.
After reading about it in this forum, I tracked down the e-mail and was
very concerned, as have been all the colleagues here at West when I've
shown it to them. It's important that you understand that this does not
reflect in any way how West feels about and values librarians.
I've talked to the people behind the e-mail and can assure you that they
meant no harm. They now understand that the marketing piece was in poor
taste and I have been assured that this will not happen again.
I appreciate the conversation that happens within this professional
forum, even when it's taking my company to task. We care about the
librarian community. We listen. And, as the conversation relates to this
poorly conceived marketing piece, we're very sorry.
Finally, my answer to this e-mail would be that I'm on a first-name
basis with more librarians that I can count, and I'm proud to know every
one of them.
Anne
Anne Ellis
Senior Director, Librarian Relations
Thomson Reuters
Phone: 651 687-5019
anne.ellis@thomsonreuters.com
thomsonreuters.com
From: owner-law-lib@ucdavis.edu [mailto:owner-law-lib@ucdavis.edu] On
Behalf Of Janice Kelly
Sent: Monday, August 24, 2009 12:26 PM
To: law-lib@ucdavis.edu
Subject: [LAW-LIB:59804] West thinks you shouldn't know your librarian's
name
I received an email from West this morning, asking and answering the
following question:
"Are you on a first name basis with the librarian?
If so, chances are, you're spending too much time at the library. What
you need is fast, reliable research you can access right in your office.
And all it takes is West(r)."
I object to a marketing campaign that takes this approach. It's
offensive to me on many levels, some of which are professional and
others of which are based on a view of community that includes leaving
your office and interacting with colleagues - especially those who may
be knowledgeable in areas that you're not.
Did anyone else receive this? Do you find it objectionable or am I
being overly sensitive?
Janice Kelly
jkelly@whistleblowers.com
Phillips & Cohen
131 Steuart Street, Suite 501
San Francisco, CA 94105
phone: 415-836-9000
fax: 415-836-9001
This archive was generated by hypermail 2b29 : Mon Aug 24 2009 - 15:30:07 PDT