**
*AALL Annual Meeting Workshop W-3*
*Managing from the Middle:
Techniques for Success in Technical Services!
*
/*
*/
/*Can we talk? Take advantage of this excellent opportunity to improve
your communications skills.
*/
*/Guidelines for Effective Communications
/Yvonne J. Chandler,* Associate Professor
University of North Texas College of Information, Library Science &
Technologies
Presentation Goal: To contribute to building a new understanding and
appreciation of effective communication techniques
Workers in libraries and information organizations typically spend over
75% of their time in an interpersonal situation -- interacting with
colleagues, in meetings, or assisting users/customers. It is no
surprise to find that at the root of a large number of organizational
problems is poor communications. Excellent communication skills have a
positive and powerful influence on all relationships, business and work
life, family and friends. Effective communication is an essential
component of organizational success whether it is at the interpersonal,
intergroup, intra-group, organizational, or external levels. An
understanding of the communication process is necessary in order for
employees to use good communication techniques in the workplace. There
are a number of sources or barriers to communication in the workplace
that create noise or interference with an effective environment. This
can occur when people know each other very well and should understand
the sources of error as well as when people don't have years of
experience with each other. In a work setting, it is even more common
since interactions involve people in both categories and communication
is complicated by the complex relationships that exist in libraries.
Developing effective communication skills entails understanding and
developing a number of skills including; reading nonverbal cues
including body and vocal language, applying questioning techniques, and
listening skills. The communication skills of library professionals and
staff can be improved with openness and appropriate feedback about the
varying communication situations that will arise in libraries. Group
interaction and skits will be used to improve middle managers
communication skills and techniques.
Register today at http://aallnet.org/events/09_registration.asp
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