[LAW-LIB:57204] Online bill back polices

From: Brooks, Jill (JBrooks@rbh.com)
Date: Fri Nov 07 2008 - 06:03:58 PST

  • Next message: Cowden, Nancy: "[LAW-LIB:57205] WG&L question"

    I posted the following to my area librarian group. It was suggested by
    them to post to law-lib to see if there has been any updates on the
    subject. I would be interested in how anyone else handles billing back
    to the client and can resummarize for this list if there is interest.
     

    "I'm hoping you'll share how you bill back or if you don't bill back
    your online usage. I've read where some firms have built online charges
    into attorney billable time, others just charge a flat fee for online
    usage, and some bill back as much as possible to the client being sure
    to apply any discounts."

    CALLA Summary:

    1. We bill back as much as possible, as long as there is a charge
    associated with the search (such as Westlaw, Lexis, Pacer, Dialog) - and
    we do apply some discount formula to fit our usage rates. For things
    like BNA and CCH, we don't currently charge the clients. We are in the
    beta testing for OneLog - which does track usage for these other
    services, along with West/Lexis, but we're not charging the
    clients/requiring the attorneys to enter c/ms when they run searches.
    We're just using it this year to track usage - we may somehow set up a
    bill back for searches on those systems that are currently "free" to
    search, but we have no concrete plans for it. That might change next
    year as budgets get tighter.

    I will say that we do budget in "unbillable" west/Lexis searches into
    our library budget.
     
    2. While recovery is not a big issue here, we try to recover what we can
    - especially with library resource costs increasing daily! I bill a
    client our discounted cost of online research. How much of it is ever
    collected, I never know. Am guessing many write the charges off, but
    honestly have no idea. At the end of the year, all online research
    expense is removed from the library "cost" column and put in the
    "running a business" column....a very nice thing! :)

    3. We bill back for Lexis & Westlaw at a per search rate that we
    determine by usage. We meet once a quarter to look at the usage and to
    see if we need to adjust the rate to break even or to meet the recovery
    goal we have. This year we have been flirting with the idea of putting
    it into billing rates or not recouping it at all but I think we are a
    bit away from it.

    Summary from Law-Lib -
    http://listproc.ucdavis.edu/archives/law-lib/law-lib.log0102/0396.html

    Articles:

    Online legal research billing policies. URL:
    http://www.accessmylibrary.com/coms2/summary_0286-9094867_ITM

    http://www.researchagent.com/2003_Research_Management_Survey_Results.pdf

    Thanks for your help - j

     
    cessante ratione legis, cessat et ipse lex
    Jill L K Brooks
    Legal Librarian
    Robinson, Bradshaw & Hinson
    101 N. Tryon St, Suite 1900
    Charlotte, NC 28246
    * jbrooks@rbh.com <mailto:jbrooks@rbh.com>
    (Direct 704.377.8136
    (Office 704.377.2536
    6 704.339.3436
     
     
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