[LAW-LIB:55418] Kudos to Thomson/West Reference Attorney

From: Sandy Placzek (splaczek@unlserve.unl.edu)
Date: Mon Apr 28 2008 - 10:47:23 PDT

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    I would like to thank Jay Hansen, a reference attorney at Thomson/West who
    went above and beyond last week to help me with a CJS index problem. It
    appeared as though we were missing pages in the c to d index. Turns out
    there was a printing problem; the pages were there, but out of order. Jay
    found out about that mix up, let me know about it AND followed up by making
    sure I had pages from the 2008 index in case the pages were in our volume
    were still missing.

     

    I often see postings on this list about troubles with vendors and wanted to
    make a point to bring a positive experience to everyone's attention.

     

    Thank you Jay - I really appreciate all your help.

     

    sandy

     

    Sandra B. Placzek

    Professor of Law Library

    Head of Public Services

    Marvin & Virginia Schmid Law Library

    University of Nebraska College of Law

    Lincoln, NE 68583-0902

    splaczek2@unl.edu

    402.472.8261 (phone)

    402.472.8260 (fax)

     

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