Dear Elaine,
I read your post regarding Westlaw contacting attorneys for one-on-one
training. Even though the training is "free" it does end up costing money
when your attorneys start using Westlaw more (and possibly using databases
outside your contract).
When I was a law librarian at Bryan Cave in Los Angeles, we hired Carole
Levitt and Mark Rosch (Internet For Lawyers - www.netforlawyers.com) for a
one hour program to teach our attorneys how to find FREE information on the
Internet.
Carole and Mark don't try to tell attorneys they can completely replace pay
databases, but try to show attorneys some free alternatives to some of the
pay databases' files and also show attorneys how to find some data unique to
the free Web.
Having attorneys and legal professionals at your firm learn from Carole and
Mark will save them (and the firm's clients) time and money. I know that
Carole and Mark also do 2 hour and 3 hour hands-on training at firms.
Sometimes you need to spend money on training to save money down the road in
research costs.
Yours truly,
Karen Olson
Law Librarian
(208) 676-0425
From: owner-law-lib@ucdavis.edu [mailto:owner-law-lib@ucdavis.edu] On Behalf
Of Knecht, Elaine
Sent: Thursday, April 10, 2008 7:49 AM
To: law lib
Subject: [LAW-LIB:55260] RE: disappointing interaction with Westlaw rep
This month, a Westlaw trainer (someone completely unknown to me) began
contracting individuals within the firm, making appointments for one-on-one
training. I asked him to call me and he told me this was a new service of
West, designed to take the pressure off account managers. I politely told
him NOT to contact anyone but me as regards training schedules. We have a
limited Westlaw subscription, and have been in the habit of providing
training in-house. His return email expressed the hope that this would not
affect my future relationship with West, but EVERYTHING affects my
relationship with them!
Elaine M. Knecht
Director of Information Resources
Hiscock & Barclay, LLP
1100 M&T Center
3 Fountain Plaza
Buffalo, New York 14203-1414
716-566-1595 (tel)
716-846-1222 (fax)
eknecht@hiscockbarclay.com
www.hiscockbarclay.com
_____
Federal Tax Disclosure and Confidentiality Notice:
In accordance with IRS requirements, we inform you that any Federal tax
advice contained in this communication is not intended or written to be
used, and cannot be used, for the purpose of (i) avoiding penalties under
the Internal Revenue Code or (ii) promoting, marketing or recommending to
another party any transaction or matter addressed herein.
This electronic mail transmission is intended only for the use of the
individual or entity to which it is addressed and may contain confidential
information belonging to the sender which is protected by the
attorney-client privilege. If you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution, or the taking of
any action in reliance on the contents of this information is strictly
prohibited. If you have received this transmission in error, please notify
the sender immediately by e-mail and delete the original message.
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 3016 (20080410) __________
The message was checked by ESET NOD32 Antivirus.
This archive was generated by hypermail 2b29 : Tue Apr 15 2008 - 10:32:11 PDT