I would recommend taking a look at the ABA LPM webstore. Here are 3 ABA
LPM books (and 1 not yet published) that might fit your needs.
Besides buying books on the topic, you can also sometimes buy individual
chapters.
1. How To Get and Keep Good Clients, Third Edition
http://www.abanet.org/abastore/index.cfm?section=main
<http://www.abanet.org/abastore/index.cfm?section=main&fm=Product.AddToC
art&pid=5110584> &fm=Product.AddToCart&pid=5110584
2. Through the Client's Eyes: New Approaches to Get Clients to Hire You
Again and Again, Second Edition
Author: Henry W. Ewalt
Publication Date: May 2002
Regular Price: $79.95
Entity Member Price: $69.95 (Law Practice Management Section)
3. Think Again! by Jeffrey
<javascript:ABASTORE_openWin('/abastore/index.cfm?section=NewBooks&fm=Pr
oduct.AuthorBio&aid=23748', 500, 375, ',resizable=1,scrollbars=1')> L.
Nischwitz ( this book is about "creating a client-centric law firm and
delivering great client service, differentiating your law firm from
other firms, and developing the specific skills and strategies needed
for effective and productive relationship building and business
development results.")
4. LAW FIRM ASSOCIATE 'S GUIDE TO CLIENT RELATIONS (This book is to be
available around July 2008)
If your firm wants to hire in-house speakers on client services, I can
recommend some speakers (Roy Ginsburg, Jay Foonberg, Irwin Karp, Andrew
Ellowitt, Ed Poll). Contact me off list for their email addresses/phone
numbers.
--Best Regards,
Carole
Carole Levitt J.D., M.L.S.
President, Internet For Lawyers(http://www.netforlawyers.com <http://www.netforlawyers.com/> )
P.O. Box 1065, Culver City, CA 90232
phone: 310/559-2247
SEMINAR SPEAKER: http://www.livecleseminars.com/
AUTHOR: The Lawyer's Guide to Fact Finding on the Internet, ABA 2006
(http://www.internetfactfinder.com <http://www.internetfactfinder.com/> )
AUTHOR: The Cybersleuth's Guide to the Internet: Conducting Effective Investigative & Legal Research on the Web, IFL Press 2006
(http://www.netforlawyers.com/prod01.htm)
Past Chair: California State Bar LPMT Section
(http://www.calbar.ca.gov/lpmt)
-----Original Message----- From: owner-law-lib@ucdavis.edu [mailto:owner-law-lib@ucdavis.edu] On Behalf Of Bennett, Sarah S. Sent: Wednesday, February 27, 2008 7:40 AM To: law-lib@ucdavis.edu Subject: [LAW-LIB:54842] Books on Law Firm Client Service?
Hello all,
We are looking to add to our collection some materials that discuss how law firms can provide excellence in client service.
Can anyone make any recommendations?
Thank you.
Sarah S. Bennett Manager of Library Services
Sullivan & Worcester LLP One Post Office Square Boston, MA 02109
T 617 338 2425 F 617 338 2880 sbennett@sandw.com <file://www.sandw.com> www.sandw.com
BOSTON NEW YORK WASHINGTON, DC
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