In the past month or so, Lexis has started sending UserID cards in a
sealed envelope, with ominous warnings stamped on the front, that the
cards are only to be opened by the user. In the past week, I have had
occasion to open two envelopes (when second IDs were mistakenly
requested for users, and I needed to determine which IDs to cancel), and
I had a group of seven new trainees open their envelopes in front of me.
In each case, there were mistakes on the cards. Some of the cards only
listed transactional IDs (we issue both transactional and hourly). None
of the cards listed the new Super Secret password.
How are other libraries handling this new set of policies? Do you open
envelopes to make sure that your users are getting accurate information?
Have you been caught between that rock and hard place when users have
lost their passwords, and you're no longer able to help them retrieve it
(that was *last* week's fun and games.)
I'll summarize answers for the list - and hopefully have some
suggestions to make this transition easier for everyone!
Mindy
* * * PLEASE NOTE MY NEW EMAIL ADDRESS AND FIRM NAME * * *
Mindy K. Maddrey
Library Director - D.C.
Kelley Drye Collier Shannon
3050 K St. NW, Suite 400
Washington, DC 20007
phone: 202-342-8468
fax: 202-342-8451
email: mmaddrey@kelleydrye.com
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