Greetings all -
Several years ago I gave a presentation talking about cooperation and
communication between technical and public services. At that time I
solicited comments & anecdotes from you all regarding cooperation,
cross-over, cross training, etc. I am again doing a similar program for
the Innovative Users Group meeting, and so am wondering about the same
things:
Have any of the tech. services people out there worked at the reference
desk? If so, how have you found the experience? Has the experience led
you to make any changes/improvements to your automated system? (any other
comments, specifically with respect to your experience of the system from
the "other side," are welcome).
Have any of the reference librarians out there "done time" in tech
services? or shadowed a tech services person to find out what lies behind
the public display?
I'm interested in how communication & sharing between the two departments
improves the experience for the end user, and also how it improves the
experience of the librarian accessing the system.
Finally, have any of the newer OPAC type services, specifically things
like Serials Solution (or other EJounals searching software), MetaFind (or
other federated search engine), or innovative's WebBridge facilitated
communication between the technical services and reference departments?
You can reply either to the list, or to me directly and I'll summarize.
Many thanks for your input,
Brian Flaherty
Reference Librarian
New England School of Law Library
(617) 422-7462
brian@nesl.edu
This archive was generated by hypermail 2b29 : Wed Nov 14 2007 - 20:46:25 PST