We recently had a number of problems trying to order items for the
library at the request our attorneys through the ABA. We would order,
using the attorney membership ID to obtain the member discount, but the
item would them be sent directly to the attorney, which often left us
scrambling to find it to catalog, get the packing information and spot
the itemized (usually already paid by credit card) invoice.
We were delighted to hear that ABA had instituted a library program
directed at allowing librarians an opportunity to order at a 20%
discount when they sign up. We immediately took advantage of that in
order to be the direct recipients of any ordered items, still at a
discount form "non-member" pricing (which is sometimes a better discount
than the member gets)
Then there was trouble. Neither their e-mail nor their packing slips
gives us the charge breakdown - not even the final amount. It's
especially hard when we order more than one item, and they are to be
charged to different budgets. Right now, we're asking have a copy of
the order faxed to us. This has the price and the shipping broken down,
which is what our Accounting department requires for proper auditing. I
have called this problem to the attention of several people at ABA and
they promise they'll fix it but I have no faith that it'll be done any
time soon. I'd like to find out if someone else has the solution, or at
least ask the rest of the law librarian group to help pressure them to
get it the way we need it.
Charlene Cunniffe
Director of Research Services
Bass, Berry & Sims PLC
315 Deaderick Street Suite 2700
Nashville, TN 37238-3001
615-259-6473
fax 615-742-2761
ccunniffe@bassberry.com <BLOCKED::mailto:ccunniffe@bassberry.com>
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