I'm going through my law-lib a few days late, but I did want to voice an
opinion about this -- my own particular peeve is when a vendor, most
especially someone I don't know, will leave a voice mail to call them back.
Maybe it's just cranky old me, but if I were in their shoes, I'd at least
try a few times before I left the client with the "tag, you're it!'
If you can't guess, I rarely return these calls....
Aleta
Aleta Benjamin, Legal Research Specialist, x 90409
Capital Group Companies LAO- 33 asb@capgroup.com
333 S. Hope St. 33rd Floor Los Angeles, CA 90071-1406
Phone: (213) 615-0409 Fax: (213) 615-0430
stephanie
davidson
<chickeninthewood To
s@gmail.com> law-lib@ucdavis.edu
Sent by: cc
owner-law-lib@ucd
avis.edu Subject
a general plea regarding email v.
phone
10/22/2004 06:00
AM
Please respond to
stephanie
davidson
<chickeninthewood
s@gmail.com>
Recently, I've been finding that many email inquiries to vendors are
being returned via phone (or unexpected drop-in visits). While I
consider the possibility that this is an effort to make a more
personal communication (and I appreciate that), it can prove to be
very inconvenient when I'm hard to reach. As a reference librarian, I
spend a lot of my day at the reference desk, out of my office in
meetings, teaching, and meeting with students in my office -- all
periods of time when I'm not able to take a phone call, but in between
which I can read and respond to email. I rely on email both for
moving projects along and for maintaining a record of that
communication, and unnecessary voice-mail-phone-tag can frustrate both
of those efforts, and waste a _lot_ of time.
Anyway. My $.02 Friday rant.
-- Stephanie Davidson Reference and Electronic Resources Librarian Yale Law School Lillian Goldman Library (203) 432-7535 stephanie.davidson
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