Why not put a standard comment in your requests to vendors that you are
best contacted by e-mail. While few people like a surprise drop in
visit, I doubt that there would be one right answer for phone calls...
and some answers require follow-up questions. E-mail is not the best
way to have a conversation.
Sandy Sadow
Collection Development Librarian
Widener University School of Law
Legal Information Center
P.O. Box 7475
4601 Concord Pike
Wilmington DE 19803-0475
Phone: (302) 477-2044
Fax: (302) 477-2240
stephanie davidson wrote:
>Recently, I've been finding that many email inquiries to vendors are
>being returned via phone (or unexpected drop-in visits). While I
>consider the possibility that this is an effort to make a more
>personal communication (and I appreciate that), it can prove to be
>very inconvenient when I'm hard to reach. As a reference librarian, I
>spend a lot of my day at the reference desk, out of my office in
>meetings, teaching, and meeting with students in my office -- all
>periods of time when I'm not able to take a phone call, but in between
>which I can read and respond to email. I rely on email both for
>moving projects along and for maintaining a record of that
>communication, and unnecessary voice-mail-phone-tag can frustrate both
>of those efforts, and waste a _lot_ of time.
>
>Anyway. My $.02 Friday rant.
>
>
>
>
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