Hi All,
Has anyone else experienced issues with their billing department? We get
our invoices by email and before we can have our Finance Department issue a
check we are getting dunning notices (and our Finance Department is fast in
paying). We decided to pay by credit card to avoid this problem and asked
for a receipt. We were told they would fax us one and a week later when we
did not receive it we again asked and were told they would not issue a
receipt, that we could go online and download proof of payment. Its not a
proper receipt and so its not satisfactory to our Finance Department. I
contacted them and they were not at all helpful.
We are going to try to avoid using them in the future. I know there is
Choicepoint, what else is out there? Thanks.
Caren J. Biberman
Director of Library Services
McCarter & English LLP
Four Gateway Center
100 Mulberry Street
Newark, New Jersey 07102-4056
Phone: (973)639-8467
Fax: (973)297-3754
Email: cbiberman@mccarter.com
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