I got thru to PBP Customer Service. They told me it was "already cancelled."
And the invoice must have "crossed in the mail."
I wish the library elves that telepathically did that part of my job for me
BEFORE I even got wind of the need to cancel would do some more things for
me!!!
Lorelei A. Broskey, MLS
Director of Library and Information Services
Lehigh County Law Library
455 W. Hamilton St
Allentown, PA 18101-1614
610-782-3308
fax 610-820-3311
The web site for the
Court of Common Pleas of Lehigh County is:
www.lccpa.org
> -----Original Message-----
> From: Lorelei Broskey
> Sent: Thursday, April 01, 2004 9:21 AM
> To: Law-Lib (E-mail)
> Subject: Progressive Business Publications *Invoice*?
>
> Once there was a post about PBP invoices showing up out of the blue.
> (Archives pasted Below)
>
> I just got one for $250 for a court office saying they have shipped for
> two months and payment is over due. It has an address format we would
> never use. And we would never subscribe to this product anyway.
>
> It clearly says INVOICE. Not offer.
>
> There is not even a phone number on the alleged invoice!
>
> I found the phone number on google, but I have yet to get a person.
>
> Anyone else getting these INVOICES and feeling suspicious? Am I correct
> to think this might be something for CRIV?
>
>
> Lorelei A. Broskey, MLS
> Director of Library and Information Services
> Lehigh County Law Library
> 455 W. Hamilton St
> Allentown, PA 18101-1614
>
> 610-782-3308
> fax 610-820-3311
>
> The web site for the
> Court of Common Pleas of Lehigh County is:
> www.lccpa.org
>
> RE: Progressive Business Publications
> From: karen mahnk (karenpdo@gate.net)
> Date: 06/04/02
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>
> I've found these sorts of outfits truly do take "customer needs
> identification"
> to a new literal level. Be suspicious of any caller asking for your
> name before identifying who they are. Generally, people state who
> they are trying to reach when placing a phone call but these characters
> ask for your name before identifying themselves & then tell you they're
> sending a pub. for review. Later, they'll claim that you *personally
> gave them your name w/ approval for the purchase..
> Karen Mahnk
> At Tuesday, 4 June 2002, Library <LIBRARY@rrb.gov> wrote:
> >Ah, yes. I remember them well from last year.
> >
> >I've pasted the following from their website under their heading Core
> >Competencies:
> >
> >"Ability to Drive in Orders in All Economic Cycles - PBP is strong
> in all
> >areas of direct marketing and in particular telemarketing, where
> we have the
> >largest and best performing operation in the industry with over 600
> >telemarketers across PBP's 15 company-owned branches.
> >
> >"Customer Needs Identification - A unique partnership between Marketing
> and
> >Editorial fuels PBP's unrelenting pursuit of identifying customer
> >information needs and uses. We are a market-driven company, where
> excellence
> >is defined foremost by our readers.
> >
> >And unrelenting they were. Their (400-600 person) telemarketing
> sales staff
> >calls people listed in the corporate directories/Yellow Books with
> offers of
> >trial subscriptions. They claim one can write cancel on the invoice
> and pay
> >nothing, but it seemed to me that they must lose the invoices they
> receive
> >so marked. It seemed like it took MONTHS to get one trial subscription
> >cancelled. On the plus side, a few more people here now know to
> refer all
> >publication offers to the library.
> >
> >I can't find it on their website this year, but last year I remember
> they
> >were saying that their subscriber lists were current and filled
> with VIPs,
> >sounding as though they were selling their mail lists, too.
> >
> >Kay Collins, Head Librarian, US Railroad Retirement Board, Chicago
> >
> >-----Original Message-----
> >From: Library [mailto:Library@KVN.com]
> >Sent: Tuesday, June 04, 2002 11:16 AM
> >To: 'law-lib@ucdavis.edu'
> >Subject: Progressive Business Publications
> >
> > Anyone else getting invoices from this outfit saying you owe money
> >for a newsletter they say you ordered, when you know you don't get
> it and
> >that you didn't order it? I have a bill for a $300 publication, which
> >covers an area of law we don't deal with. I'm listed on their invoice
> as
> >the person who placed the order, which I have no reason to have
> done and no
> >record that I did. You can't talk to a live person at their number,
> just
> >go through a voice mail maze.. Just wondering if anyone else has come
> >across this.
> >
> > Paula Lichtenberg, Librarian
> > Keker & Van Nest LLP, San Francisco
>
>
>
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