Once there was a post about PBP invoices showing up out of the blue.
(Archives pasted Below)
I just got one for $250 for a court office saying they have shipped for two
months and payment is over due. It has an address format we would never use.
And we would never subscribe to this product anyway.
It clearly says INVOICE. Not offer.
There is not even a phone number on the alleged invoice!
I found the phone number on google, but I have yet to get a person.
Anyone else getting these INVOICES and feeling suspicious? Am I correct to
think this might be something for CRIV?
Lorelei A. Broskey, MLS
Director of Library and Information Services
Lehigh County Law Library
455 W. Hamilton St
Allentown, PA 18101-1614
610-782-3308
fax 610-820-3311
The web site for the
Court of Common Pleas of Lehigh County is:
www.lccpa.org
RE: Progressive Business Publications
From: karen mahnk (karenpdo@gate.net)
Date: 06/04/02
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I've found these sorts of outfits truly do take "customer needs
identification"
to a new literal level. Be suspicious of any caller asking for your
name before identifying who they are. Generally, people state who
they are trying to reach when placing a phone call but these characters
ask for your name before identifying themselves & then tell you they're
sending a pub. for review. Later, they'll claim that you *personally
gave them your name w/ approval for the purchase..
Karen Mahnk
At Tuesday, 4 June 2002, Library <LIBRARY@rrb.gov> wrote:
>Ah, yes. I remember them well from last year.
>
>I've pasted the following from their website under their heading Core
>Competencies:
>
>"Ability to Drive in Orders in All Economic Cycles - PBP is strong
in all
>areas of direct marketing and in particular telemarketing, where
we have the
>largest and best performing operation in the industry with over 600
>telemarketers across PBP's 15 company-owned branches.
>
>"Customer Needs Identification - A unique partnership between Marketing
and
>Editorial fuels PBP's unrelenting pursuit of identifying customer
>information needs and uses. We are a market-driven company, where
excellence
>is defined foremost by our readers.
>
>And unrelenting they were. Their (400-600 person) telemarketing
sales staff
>calls people listed in the corporate directories/Yellow Books with
offers of
>trial subscriptions. They claim one can write cancel on the invoice
and pay
>nothing, but it seemed to me that they must lose the invoices they
receive
>so marked. It seemed like it took MONTHS to get one trial subscription
>cancelled. On the plus side, a few more people here now know to
refer all
>publication offers to the library.
>
>I can't find it on their website this year, but last year I remember
they
>were saying that their subscriber lists were current and filled
with VIPs,
>sounding as though they were selling their mail lists, too.
>
>Kay Collins, Head Librarian, US Railroad Retirement Board, Chicago
>
>-----Original Message-----
>From: Library [mailto:Library@KVN.com]
>Sent: Tuesday, June 04, 2002 11:16 AM
>To: 'law-lib@ucdavis.edu'
>Subject: Progressive Business Publications
>
> Anyone else getting invoices from this outfit saying you owe money
>for a newsletter they say you ordered, when you know you don't get
it and
>that you didn't order it? I have a bill for a $300 publication, which
>covers an area of law we don't deal with. I'm listed on their invoice
as
>the person who placed the order, which I have no reason to have
done and no
>record that I did. You can't talk to a live person at their number,
just
>go through a voice mail maze.. Just wondering if anyone else has come
>across this.
>
> Paula Lichtenberg, Librarian
> Keker & Van Nest LLP, San Francisco
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