Our acquisitions librarian reported today that she's been informed by Lexis of a change in customer support procedure. Up to now, we have been dealing with one customer support rep for orders, claims, billing questions, etc. Now it seems that customer support staff will not be accepting orders. In addition, we will not have a dedicated rep, but will be helped by whichever customer support staff answers the phone when we call.
Have others dealt with this situation already? If so, how is it going? I'd appreciate hearing about your experiences.
TIA,
Mary Paige Smith
Head of Collection and Bibliographic Services
Law Library and Technology Center
Nova Southeastern University
Shepard Broad Law Center
3305 College Avenue
Fort Lauderdale, FL 33314
954-262-6213 (voice)
954-262-3840 (FAX)
mailto:smithm@nsu.law.nova.edu
Law Library and Technology Center <http://www.nsulaw.nova.edu/library/index.cfm>
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