The following CRIVGram has been posted to several listservs to ensure wide
distribution. We apologize in advance for the duplication.
CRIVGram - 3/1/04
CCH INCORPORATED and Aspen Publishers asked CRIV to post the following
announcement about distribution of their tax and accounting titles. They
have issued a similar communication directly to customers.
A Joint Message to AALL from Aspen Publishers and CCH INCORPORATED:
"This is to inform you of the new way to order Aspen Publishers tax,
accounting and auditing titles - through CCH. In the next two months, we
will transition the Aspen tax, accounting and audit titles to the CCH Tax
and Accounting unit, and CCH Customer Service will provide support for these
products.
We ask that customers make note of the following information during this
transition period and in the future:
· Effective March 1, 2004, CCH will fulfill all new orders for Aspen
tax, accounting and audit titles. You can place a new order for Aspen tax,
accounting and audit titles by calling CCH Customer Service at
1-800-248-3248.
· Effective April 1, 2004, CCH also will process standing orders
and handle related customer services for Aspen tax, accounting and audit
titles.
· For all billing inquiries related to tax, accounting and audit
titles ordered and invoiced from Aspen before March 1, customers should
continue to contact Aspen Customer Care at 1-877-529-5427. For billing
inquiries related to tax, accounting and audit products ordered and invoiced
after March 1, customers should contact CCH Customer Service at
1-800-449-6439.
· Until April 1, customers with questions about an existing Aspen
tax, accounting and audit standing order should contact Aspen Customer Care
at 1-877-529-5427. As of April 1, customers with standing order inquiries
should contact CCH Customer Service at 1-800-248-3248.
This change marks the first steps in the transition of Aspen tax, accounting
and audit titles to CCH's new Tax and Accounting unit. The formation of this
new unit was announced in 2003 as part of Wolters Kluwer's strategy to move
to new customer-facing units in North America. As part of this strategy, all
of Aspen's tax, accounting and audit products also will be re-branded as CCH
products.
Other changes you can expect to see in the months ahead include:
· Our marketing communications will include information about both
CCH and Aspen tax, accounting and auditing titles, with a single CCH point
of contact for ordering.
· Aspen tax, accounting and auditing titles will be available from
the CCH Tax and Accounting web site and online store (tax.cchgroup.com).
· Orders for Aspen tax, accounting and auditing titles will ship to
customers in CCH packing boxes.
· Aspen tax, accounting and auditing publications will be re-branded
as CCH products and will begin to carry the CCH name and logo.
All of this information also will be communicated to customers in a letter
and inserts that will accompany product shipments. Please note, these
changes apply only to Aspen tax, accounting and audit titles, and do not
affect the legal and education titles. Please continue to contact Aspen
Publishers at 800-447-1717 for all orders and inquiries regarding Aspen's
legal and legal education titles.
We also will continue to communicate with you as the transition progresses.
As we have said previously, our goal is to proceed with the transition to
our new units in a planned and deliberate way to ensure our customers -
today and in the future - continue to receive premium content and services.
We appreciate your patience and support through this transition
period.
Thank you."
Leslie Bonacum Craig Garrett
CCH Law Librarian Liaison Aspen Law Librarian Liaison
847-267-7153 212-597-0381
Margie Axtmann, Chair
AALL Committee on Relations with Information Vendors
******************************************************
Margaret Maes Axtmann
Associate Director for Information Resources
University of St. Thomas
Schoenecker Law Library
1000 LaSalle Avenue, MSL 112
Minneapolis, MN 55403-2015
Voice: 651-962-4868
Fax: 651-962-4910
mailto:mmaxtmann@stthomas.edu
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